Operations Team, Pat Ambrose, will serve as the Operations Team Lead for the CIO-SP3 program. Ms. Ambrose, as the Senior Technical Advisor, supports both internal and external business operations and development with an emphasis on quality assurance, outreach and education, program release and change management, business analysis and requirements, testing, user documentation, and end-user help desk support services. Ms. Ambrose has 25 years of experience serving in such roles as senior analyst, systems architect, technical leader, project manager, Director of Professional Services, Commercial Healthcare Payer Solutions, and Government solutions. As a senior consultant, Ms. Ambrose has developed an extensive and well-rounded knowledge base of both day-to-day and executive level business requirements. Ms. Ambrose’s expertise includes that of IT management, systems requirements development, implementation and integration, and Medicare systems. Some of her many accolades include providing directorial operations support for MSPRC, and serving as lead systems analyst responsible for mandating data exchange between CMS and all Group Health Plan, Liability, No-Fault, and Workers’ Compensation insurers. Ms. Ambrose received her Bachelor of Science degree in Mathematics from Northern Michigan University, Marquette, Michigan.